Real-time incident radar
Our Smart Maps provide faster insights into an incident by combining relevant internal & external datastreams, such as weather, fire department, social media, CRM system and crisis protocols.
It allows you to limit negative impact of incidents, by knowing where and how to respond faster, and improve customer excellence by providing better and even automated responses to incidents near customers.
Using a Smart Map to monitor and quickly spot relevant incidents will help to:
Provide fast situational understanding to key stakeholders.
Enables quality decision-making
Alleviate incident personnel from having to collect and collate data when time is pressing.
Use-case: automated cancelations of hotel bookings and guest evacuation
The above use-case details automated hotel cancellations and guest evacuations from wildfire affected areas. A Smart Map enables the hotels and hotel broker to reduce cost and safeguard customer safety by continuously generating relevant actionable insights about the crisis by combining various data sources.